TERMS OF SERVICE

Last updated: 1 October 2026

1. ABOUT US AND THESE TERMS

This online store is operated by SIA ĻIKA-J under the CARELIKA brand.

Throughout these Terms of Service (“Terms”), “we”, “us” and “our” refer to SIA ĻIKA-J. “You” and “your” refer to the person using our website or purchasing products from us.

Seller contact details:

Legal name: SIA ĻIKA-J
VAT registration number: LV53602009711
Address: Bauskas iela 5, Jelgava, LV-3001, Latvia
Email: info@carelikacosmetics.com
Phone: +371 27098813

These Terms explain how you may use our website and the conditions that apply when you purchase products from us.

Our store is hosted on Shopify, which provides the e-commerce platform. The seller under your purchase contract is SIA ĻIKA-J.

Please read these Terms before placing an order. The version available when you place your order applies to that purchase.

Nothing in these Terms excludes or limits any mandatory rights you have under applicable consumer protection law.

2. OTHER STORE POLICIES

Our Privacy Policy explains how we process personal information.

Our Shipping Policy provides information about delivery destinations, options, charges and estimated delivery times.

The withdrawal, return and refund provisions in these Terms apply to consumer purchases. Any additional voluntary return benefits advertised by us supplement your statutory rights.

Information provided before purchase, including agreed product characteristics, prices and delivery conditions, forms part of your purchase contract. If store policies contain conflicting provisions, your mandatory legal rights and the conditions expressly agreed for your order take precedence.

3. ELIGIBILITY AND WEBSITE USE

You must have the legal capacity to enter into a purchase contract. If you do not, you may purchase only with the consent or assistance required by applicable law.

You must provide accurate information when placing an order or creating an account and keep your account access details secure.

You must not use our website to:

• Commit fraud or other unlawful acts.

• Infringe intellectual property or privacy rights.

• Submit misleading information or impersonate another person.

• Upload malicious software or interfere with website security.

• Access accounts or personal information without authorisation.

• Publish unlawful, threatening or abusive content.

We may restrict website or account access where reasonably necessary to address misuse, fraud or security risks. Such restrictions do not remove your rights relating to existing purchases.

4. PRODUCT INFORMATION AND SAFE USE

We aim to provide accurate product descriptions, prices, ingredients, usage instructions and availability information.

Product images are illustrative. Colours may appear differently depending on your screen. Minor packaging changes may occur, provided they do not alter the agreed characteristics of the product.

If a material error affects your order, we will contact you to resolve it. We will not substitute a materially different product without your agreement.

Before using a cosmetic product, read its label, ingredients, instructions and warnings. Use and store it as directed, observe its expiry date or period after opening, and follow any product-specific precautions.

Individual experiences and cosmetic results may vary. Product descriptions do not constitute a guarantee of a particular personal result unless we expressly make such a commitment.

Cosmetic products are not intended to diagnose, treat or cure diseases. General information on our website is not a substitute for personalised medical advice.

These statements do not limit our obligations concerning product safety, accurate descriptions or conformity with the purchase contract.

5. PRICES, TAXES AND PAYMENT

Prices are displayed in the currency indicated on the website. Consumer prices include applicable VAT unless the relevant price is clearly identified as not subject to VAT.

Delivery charges and any other applicable charges collected by us are shown before you submit your order.

For deliveries outside the European Union, import taxes, customs duties or clearance charges may be payable to the relevant authorities or carrier. Where applicable, we explain responsibility for these charges before purchase.

Available payment methods are displayed at checkout. Payment is processed through the payment provider selected during checkout.

We may change prices for future purchases. Price changes do not alter the price of an existing purchase contract without your agreement.

Discounts and promotional offers are subject to the conditions disclosed with the offer. These conditions do not restrict statutory consumer rights.

6. ORDERS AND CONTRACT FORMATION

Before submitting an order, you can review the products, quantities, delivery details and total price and correct any errors.

Submitting an order is an offer to purchase the selected products and includes an obligation to pay if we accept your order.

We will send an email acknowledging receipt of your order. An automated acknowledgement alone does not constitute acceptance.

A purchase contract is formed when we expressly confirm acceptance of your order or dispatch the products, whichever occurs first.

We may decline an order before acceptance for a legitimate reason, such as unavailable stock, an unresolved material listing error, unsuccessful payment, a delivery restriction or reasonable grounds to suspect fraud.

If we decline an order, we will notify you and refund any payment received for that order without undue delay.

Once a contract has been formed, we will honour it unless cancellation or another remedy is permitted by applicable law or agreed with you. We will not change the agreed price or product without your consent.

Please check your order details carefully. If you notice an error, contact us promptly. We will make reasonable efforts to assist before dispatch.

7. DELIVERY

Delivery destinations, options, charges and estimated timeframes are described in our Shipping Policy and displayed during checkout.

We will deliver within the agreed timeframe. If no different delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed.

If a delay occurs, we will inform you. Your rights to set an appropriate additional delivery period, terminate the contract or receive a refund remain available under applicable law.

For consumer orders, responsibility for loss or damage normally passes to you when you, or a person you designate other than the carrier, physically receives the products. A different rule may apply if you independently appoint a carrier that we did not offer.

If a parcel arrives damaged or appears to contain incorrect or missing products, please contact us as soon as reasonably possible. Photographs of the parcel and products can help us investigate. Failure to provide photographs or report an issue immediately does not automatically remove your statutory rights.

8. CONSUMER RIGHT OF WITHDRAWAL

If you purchase as a consumer, you generally have the right to withdraw from an online purchase within 14 days without giving a reason, subject to the exceptions below.

The withdrawal period expires 14 days after you, or a third party designated by you other than the carrier, receives the products.

If products from one order are delivered separately, the period generally begins when the last product is received.

To withdraw, send a clear statement of your decision to:

Email: info@carelikacosmetics.com
Postal address: SIA ĻIKA-J, Bauskas iela 5, Jelgava, LV-3001, Latvia

You may use the model withdrawal form below, but this is not compulsory. You may also use the online withdrawal function available through our store.

To meet the deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires.

Please include your name, order number and the products concerned so we can identify your purchase.

Merely refusing delivery or failing to collect a parcel does not necessarily constitute a clear withdrawal notice. Please communicate your decision to us.

9. RETURNING PRODUCTS AFTER WITHDRAWAL

After notifying us of your withdrawal, you must send the products back without undue delay and no later than 14 days after sending your notice.

The deadline is met if you dispatch the products before that period expires.

Return address:

SIA ĻIKA-J
Bauskas iela 5
Jelgava, LV-3001
Latvia

Please contact us for practical return instructions. Prior approval is not a condition for exercising your statutory withdrawal right.

You bear the direct cost of returning products following withdrawal, unless we have agreed to cover it or applicable law requires otherwise.

Pack products securely. Keeping proof of dispatch is recommended.

You may examine products to the extent necessary to establish their nature, characteristics and functioning, subject to the hygiene exception below. You are responsible for any reduction in value resulting from handling beyond what is necessary for that examination, where applicable law permits such a deduction.

Original outer packaging is helpful but is not an absolute condition for exercising statutory withdrawal rights.

10. REFUNDS AFTER WITHDRAWAL

If you validly withdraw from the entire purchase, we will refund payments received from you, including the cost of our least expensive standard delivery option.

We do not have to refund additional delivery costs resulting from your choice of a more expensive delivery option.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice.

For goods, we may withhold the refund until we receive the returned products or you provide evidence that they have been sent back, whichever occurs first, unless we have offered to collect them.

We will use the same payment method used for the purchase unless you expressly agree otherwise. We will not charge a refund fee.

For a partial withdrawal, delivery charges will be refunded to the extent required by applicable law.

11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply where an exception under applicable law is met, including:

• Sealed products that are unsuitable for return for health protection or hygiene reasons and were unsealed after delivery.

• Products made to your specifications or clearly personalised.

• Products liable to deteriorate or expire rapidly.

• Products that, after delivery, have become inseparably mixed with other items.

For cosmetics, the hygiene exception applies only where the relevant product meets the legal conditions and its protective seal or relevant sealed packaging has been opened. Cosmetics are not automatically excluded from withdrawal solely because they are cosmetics.

Opening an outer shipping box alone does not remove withdrawal rights.

These exceptions do not affect your rights concerning defective, unsafe, incorrectly supplied or otherwise non-conforming products.

12. DEFECTIVE OR NON-CONFORMING PRODUCTS

We are responsible for supplying products that conform to the purchase contract and applicable legal requirements.

Under Latvian consumer law, you may submit a claim concerning a non-conforming product within two years after delivery. Notify us promptly after discovering the issue and within the applicable statutory notification period, generally two months after discovery.

This statutory protection concerns non-conformity. It does not mean that every cosmetic product has a two-year shelf life or remains suitable for use for two years after opening.

Depending on the circumstances and applicable law, you may be entitled to repair or replacement, a price reduction or termination of the purchase contract.

Where repair or replacement is the applicable remedy, it will be provided free of charge, within a reasonable time and without significant inconvenience.

We will cover necessary return costs where required for a justified non-conformity claim. Please contact us so we can arrange an appropriate return method.

Any voluntary commercial guarantee is additional to your statutory rights.

13. COMPLAINTS AND DISPUTE RESOLUTION

Please send complaints to info@carelikacosmetics.com or to our postal address.

Include your name, contact details, order number, a description of the issue and the remedy you request. Supporting documents or photographs may help us assess the complaint.

We will provide a reasoned response to a consumer complaint within 15 working days of receipt. If an objectively justified extension is needed, we will explain the reason and provide a reasonable response timeframe in accordance with applicable law.

If we cannot resolve the dispute directly, you may seek assistance from the Latvian Consumer Rights Protection Centre (PTAC):

Website: https://www.ptac.gov.lv

Where applicable, you may refer the matter to the Consumer Dispute Resolution Commission through PTAC. Information about eligibility and the procedure is available on PTAC’s website.

For cross-border EU consumer disputes, you may also seek assistance from the European Consumer Centre in your country of residence.

Your right to bring proceedings before a competent court is unaffected.

14. REVIEWS AND USER CONTENT

If you submit a review or other content for publication on our website, you grant us a non-exclusive, royalty-free permission to display that content and make necessary formatting adjustments for that purpose.

You retain ownership of your content.

This permission does not authorise us to publish private customer-service correspondence or use your photograph, identity or private materials in advertising without an appropriate legal basis and any consent required by law.

Reviews must reflect your genuine experience and must not infringe another person’s rights or contain unlawful content.

We may remove spam, fraudulent reviews, unlawful content or content containing another person’s personal information. We will not remove a review solely because it expresses a negative opinion.

15. INTELLECTUAL PROPERTY

Website content, including text, images, graphics, logos and design, belongs to us or our licensors unless otherwise stated.

You may use the website and view its content for personal shopping and information purposes. Commercial reproduction or reuse requires permission unless permitted by law.

These Terms do not prevent lawful quotation, criticism, review or other uses allowed by applicable law.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including payment and delivery services.

Independent third-party websites may have their own terms and privacy policies.

We do not control independent third-party websites. However, using a third-party provider to perform our contractual obligations does not remove our responsibility to you where applicable law makes us responsible.

17. PERSONAL INFORMATION

We process personal information as described in our Privacy Policy and in accordance with applicable data protection law.

We use appropriate technical and organisational safeguards to protect personal information.

Please do not send full payment-card details or other unnecessary sensitive information by email.

18. WEBSITE AVAILABILITY AND LIABILITY

We take reasonable steps to maintain our website, but temporary interruptions may occur due to maintenance, technical faults or circumstances outside our reasonable control.

We are responsible for breaches of our contractual obligations and other matters to the extent required by applicable law.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, liability under applicable product liability law, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits your statutory rights concerning product safety, conformity, delivery, withdrawal or refunds.

19. CHANGES TO THESE TERMS

We may update these Terms for future website use and future purchases, including to reflect legal, operational or service changes.

The updated version will be published on this page with its revision date.

Changes do not retrospectively alter existing purchase contracts unless you expressly agree or applicable law requires otherwise.

20. GOVERNING LAW AND GENERAL PROVISIONS

These Terms and purchase contracts are governed by Latvian law.

If you are a consumer habitually resident in another country, this choice of law does not deprive you of mandatory protection afforded by the law that would otherwise apply, including the law of your country of habitual residence where applicable.

Disputes may be brought before the courts competent under applicable law. These Terms do not require consumers to bring proceedings exclusively in Latvia.

If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Any ambiguity in a consumer contract will be interpreted in the consumer’s favour where required by law.

Failure to enforce a provision immediately does not constitute a waiver of the right to enforce it later.

21. CONTACT INFORMATION

For questions about these Terms, orders, returns or complaints, contact:

SIA ĻIKA-J
CARELIKA online store
Bauskas iela 5, Jelgava, LV-3001, Latvia
VAT registration number: LV53602009711
Email: info@carelikacosmetics.com
Phone: +371 27098813