Shipping policy
1. ORDER PROCESSING
You can place orders through our online store 24 hours a day.
Orders are normally processed within one business day after payment has been received. Orders placed or paid for on weekends or public holidays in Latvia are normally processed on the next business day.
An order confirmation and invoice will be sent to the email address provided during checkout.
Order processing time is separate from delivery time. Delivery estimates below begin when your order is dispatched.
If a product needs to be transferred from our retail store before dispatch, processing may take one additional business day.
If an ordered product is unavailable or a longer processing time is expected, we will contact you with the estimated timeframe and available options. Any change to an agreed delivery timeframe requires your agreement. Your statutory cancellation and refund rights remain unaffected.
2. SHIPPING DESTINATIONS AND METHODS
We deliver by courier to the destinations available during checkout.
Available delivery methods may vary depending on the destination, parcel weight and carrier availability.
If your country or address is not available during checkout, please contact us at info@carelikacosmetics.com before placing an order.
3. SHIPPING COSTS
Shipping costs are calculated according to the total weight of your order and the destination country.
Rates may differ between countries and weight categories. The available delivery methods and the final shipping charge are displayed at checkout before you submit your order and make payment.
Adding or removing products, or changing the delivery country, may change the shipping charge.
Any free-shipping offer applies only to the destinations and orders covered by the conditions displayed with that offer.
We will not add an undisclosed shipping charge to an accepted order without your agreement.
4. ESTIMATED DELIVERY TIMES
Our usual delivery estimates after dispatch are:
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Latvia: 2–3 business days.
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Estonia and Lithuania: up to 5 business days.
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Other supported European destinations: approximately 7 business days.
Business days exclude weekends and public holidays. Public holidays in the destination country may also affect delivery.
These are estimates rather than guaranteed delivery dates, unless we expressly agree otherwise. Delivery times may vary depending on the destination, courier operations, seasonal demand or customs clearance.
Any delivery timeframe expressly agreed for your order takes precedence over these general estimates. Your statutory rights concerning late delivery remain unaffected.
5. DELIVERY ADDRESS AND CONTACT DETAILS
Please provide a complete and accurate delivery address, including the recipient’s name, street address, building or apartment number where applicable, postcode, city and country.
Please also provide a valid email address and telephone number so that we and the courier can contact you about your delivery.
Check these details before submitting your order. If you notice an error, contact us as soon as possible at info@carelikacosmetics.com.
We will make reasonable efforts to update your delivery details before dispatch. Changes may no longer be possible once the parcel has been handed to the courier.
If an incorrect address or a missed delivery results in additional delivery costs, we will explain any applicable charges before arranging redelivery. Any charges must be reasonable and permitted by applicable law.
6. DISPATCH AND TRACKING
We will notify you by email when your order has been dispatched.
Where tracking is available, we will provide a tracking number or tracking link so you can follow your parcel’s progress.
Please follow any delivery or collection instructions provided by the courier.
7. DELAYS AND UNDELIVERED PARCELS
If your order has not arrived within the expected timeframe, contact us at info@carelikacosmetics.com with your order number.
We will investigate with the courier and keep you informed of the available solution.
If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to discuss redelivery or any applicable cancellation and refund options.
Refusing delivery or failing to collect a parcel does not necessarily constitute a withdrawal notice. If you wish to withdraw from your purchase, please clearly notify us as described in our Terms of Service.
8. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES
Where possible, inspect the parcel when it arrives. If you notice visible damage, ask the courier to record it and take photographs of the packaging and affected products.
If your order arrives damaged, contains an incorrect product or is incomplete, contact us as soon as reasonably possible at info@carelikacosmetics.com. Include your order number and a description of the issue. Photographs can help us investigate.
You do not lose your statutory rights solely because you did not inspect the parcel in the courier’s presence, record the damage at delivery or provide photographs.
For consumer orders, the risk of loss or damage normally remains with us until you, or a person designated by you other than the carrier, physically receives the products. A different rule may apply if you independently appoint a carrier that we did not offer.
9. CUSTOMS AND IMPORT CHARGES
For deliveries outside the European Union, customs clearance may affect delivery times.
Import duties, local taxes or carrier clearance charges may apply. Where such destinations are supported, responsibility for these charges will be explained before purchase.
These charges are separate from the shipping fee collected by us unless expressly stated otherwise.
10. RETURNS AND REFUNDS
For withdrawal rights, return instructions, refund conditions and claims concerning defective or non-conforming products, please read our Terms of Service.
This Shipping Policy does not limit your statutory consumer rights.
11. CONTACT US
For shipping and delivery questions, please contact:
SIA ĻIKA-J
CARELIKA online store
Bauskas iela 5, Jelgava, LV-3001, Latvia
Email: info@carelikacosmetics.com
Phone: +371 27098813